Service Level Agreement

  • Fixed number of hours Legal Support
  • Online service desk
  • Legal tech based on Wolters Kluwer platform *
  • Standard dashboards and reporting
  • Dedicated Legal Operations Manager

* Our service is using the legal management platform of Wolters Kluwer by default. If you do not have a license yet, we will provide you one. If you use a different legal management platform for your contracts and other legal matters we are more than happy to support you. We have experience with most of the solutions like Blueprint and Microsoft Sharepoint.

Other terms of our Service Level Agreement

  • Regular service requests are processed within default Service Level
  • Priority service request are processed within 8 hours
  • Service desk is available on business days fromĀ  8:00 to 18:00 CET
  • Emergency number is available 7 days per week from 8:00 to 21:00 CET
  • Clients can cancel the agreement anytime with a notice of just one month
  • We provide best practice security and backup of your confidential legal information